Kinh nghiệm làm việc:
April - Present: A & Em Hotel
Operation Manager
Duties:
- Training all of staffs how to work
- Guiding Receptionists find out all of Inhouse Guest or Walking Guest
- Beside, asking all departments prepare to willing cleaning rooms
- Try to update time Guest coming
- Skill working to all departments
- To arrange Staffs Roster
- Take care of all customers effective
- Solving all of difficult problems
- Observing and considering Guest demands fast………
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October 2004 – March 2012: Windsor Plaza Hotel
Front Desk Supervisor
Duties:
• To make the check out and check in procedure.
• A Guest Notice form will be used to inform the Guest of the incoming mail or fax
• To record all activities performed in the record book.
• Open safety box.
• Prepare exactly to Group arrival key
• To give assistance to Guest whenever needed.
• To keep the lobby area clean at all times.
• Give the room number is to be written on the top left hand corner at the front of the envelope.
• All incoming mail or fax will be directed to the Guest.
• The transport arrangement upon have Guest’s request.
• Print out all of TRACE report
• All of Departure file will be arrange in order
• Prepare all the bills before Guest come to Counter .
• Delivery of messages-newspapers, keeping and holding luggage for the Guest etc.
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February 2003 – August 2004: DAI NAM Restaurant
Supervisor
Duties:
• Training staffs How to work.
• Checking daily Function.
• Arranging the table in other.
• Taking care VIP Guest.
• Maintaining and developing relationships.
• Always asking the Guest for the food as well as serving.
• Schedule inside waiter - waitress and labor requirements to ensure maximum productivity.
• Reviewing staff performance, aiming to meet and satisfy the Guest.
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October 2001 to January 2003: SIMI International English School
Leader
Duties:
• Controling group working better.
• Guiding them to provide efficiently of SIMI School to customer.
• Visiting potential customers to prospect for new business.
• Maintaining and developing relationships, telephone calls and emails.
• Schedule inside the group to ensure working.
• Reviewing own group performance.
Kỹ năng nổi bật:
- Be able to work independently or in team.
- Honest, devoted character
- Carefully and self-motivated and responsible
- Well organizing and scheduling
- Be able to work under pressure.
- Good at customer service, communication & negotiation
- Good communication, leadership
Tìm ứng viên
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